Shipping Policy

Delivery time: 2-5 business days to cities, districts and communes nationwide.

• For bank transfer payments, please transfer the corresponding amount for your order to San Dentist in advance. For accounts using SMS Banking, the payment confirmation will be received immediately!
• San Dentist will promptly confirm your information and ship your order!
• The responsibility of the shipping company (logistics service provider) is to ensure timely delivery and the condition of the goods upon arrival at the customer’s hands. In case of any incident caused by the shipping company’s fault, they will be fully responsible and compensate according to the product’s value. San Dentist will not be responsible for errors arising from the shipping company. In cases of force majeure, we will support 50% of the loss.
• In the event of any delays in delivery, San Dentist will contact and inform you promptly, and will also allow you to cancel the contract if you wish.

Defining the responsibilities of traders and logistics service providers regarding the provision of goods documentation during the delivery and receipt process:

• All orders are pre-packed and sealed by San Dentist before shipping.
• The shipping company is only responsible for transporting goods in their original packaging.
• Every order package contains the following information:
  • Recipient information includes: Name, phone number, and address.
  • Order tracking number: To ensure the safety of your goods, San Dentist will include a valid financial invoice or delivery note in the package (if available).
• Financial invoices or delivery notes serve as supporting evidence in the complaint handling process, such as determining the market value of goods and ensuring legitimate goods circulation, etc.