Privacy Policy

a) Purpose and scope of collection

The data collected on the website primarily includes: full name, email, phone number, and customer address in the contact section. This information is required from members when submitting inquiries for advice or wanting to purchase products, and allows us to contact and confirm with customers on the website to ensure consumer rights.

Members are solely responsible for the security and safekeeping of all service usage activities under the information they provide and their email address. Furthermore, members are responsible for promptly notifying our website of any unauthorized use, misuse, security breaches, or unauthorized access to their username and password by third parties so that appropriate action can be taken.

b) Scope of information usage

We use the information members provide to:

– Contact members to confirm orders and arrange delivery upon receiving requests from members;

– Provide product information to customers upon request;

– Send marketing and promotional emails about the goods we sell;

– Send notifications about website activities.

– Contact and resolve issues with users in special cases;

– We will not use users’ personal information for any purpose other than verification and contact related to transactions.

– When requested by judicial authorities, including the Procuratorate, courts, and police investigation agencies, in relation to any illegal activities committed by the client.

c) Information retention period

Members’ personal data will be stored until a request for deletion is made by the administration. In all other cases, members’ personal information will be kept secure on our servers.

d) Individuals or organizations that may have access to that information

The parties who access customers’ personal information fall into one of the following categories:

– Company employees

– Partners who have signed contracts to perform a portion of the Company’s services will receive information as agreed upon in the contract (which may be partial or complete information depending on the contract terms) to assist users in using the services provided by the Company.

d) The address of the entity collecting and managing the information, including contact information so that consumers can inquire about the collection and processing of their personal information.

e) Methods and tools for consumers to access and modify their personal data on the e-commerce system of the data collecting entity.

Members have the right to check, update, modify, or delete their personal information by contacting the website administrators to do so.

Members have the right to submit complaints regarding data security by contacting the website’s administration. Upon receiving these complaints, we will verify the information, and if the member’s complaint is found to be true, we will take appropriate action depending on the severity of the issue.

f) Mechanisms for receiving and resolving consumer complaints related to the misuse or unauthorized use of personal information.

Members’ personal information is guaranteed to be kept strictly confidential in accordance with our personal data protection policy. The collection and use of each member’s information will only be carried out with the consent of that customer, except in cases where the law stipulates otherwise.

We will not use, transfer, provide, or disclose any member’s personal information to any third party without the member’s explicit consent.

In the event that the server storing members’ personal data is attacked by hackers resulting in data loss, we will be responsible for notifying the relevant authorities for timely investigation and handling, and for informing the affected members.

We ensure absolute security of all members’ online transaction information, including accounting invoices and digitized documents.

The management requires individuals registering/purchasing to provide complete and relevant personal information such as: Full name, contact address, email, phone number, etc., and to be responsible for the legal validity of this information. The management will not be responsible for or resolve any complaints related to a member’s rights if it is found that all personal information provided by the member during initial registration is inaccurate.